THE FLOW by Crescendo

 1-Year Limited Warranty

TERMS & CONDITIONS

Coverage

This product is covered by a limited warranty for a period of one (1) year from the date of purchase. 

The warranty covers insulation failure only.

  • What is Covered

    Insulation failure of the primary stainless steel body of the item, arising from manufacturing and occurring under normal use conditions.

  • What is not Covered

    • Manufacturer defects other than insulation failure
    • Normal wear and tear (scratches, dents, chips, or faded paint)
    • Accidental damage (drops, impacts, misuse, or neglect)
    • Cosmetic damage that doesn't affect performance
    • Improper care, cleaning, or storage. This includes stubborn odors, mold, or rust due to long-term trapped moisture
    • Parts or accessories that are not the primary stainless steel body, such as the handle, spout, base, etc.
    • Damage to or loss of spare parts/accessories
    • Lost or stolen products
    • Third-party modifications, engravings, or accessories
    • Products purchased from unauthorized resellers or secondhand marketplaces

Use as Intended

This warranty applies to products used and cared for according to their intended purpose and care instructions. It does not cover standard wear and tear, accidental damage, or damage resulting from improper use.

Authorized Purchases Only

 This warranty only applies to units purchased directly from Certified Calm and its authorized dealers.

Requirements to Claim Warranty

  • The original physical receipt (proof of purchase) must be presented along with the return of the physical item to our qualified personnel for inspection and review. No receipt, no item, no warranty claim will be processed.
  • Claims must be made within one (1) year from the date of purchase indicated on the receipt. All claims made outside the 1-year period will not be honored.
  • Note: Thermal receipts fade over time. Customers are advised to keep the physical receipt safe and take a photo as backup in case the print fades.

If the replacement is out of stock, phased out, was purchased on sale, or is unavailable:

  • It can only be replaced with products of the same collection with the same net purchase price or lower.
  • The customer may also choose to upgrade to a newer model of the same collection, or another product within the same brand/collection, but must shoulder the price difference between the original item and the replacement unit.

Where to File a Claim

  • Warranty claims may only be filed at one of the following stores: Certified Calm Podium, Certified Calm Rockwell, and Certified Calm Bonifacio High Street.
  • Replacement is subject to stock availability at that branch.

How to File a Claim

  1. Bring your item and receipt to the designated drop-off location.
  2. Fill out a warranty claim form, which will be given to you by store staff. Include your name and contact information.
  3. Leave the item at the drop-off location and wait up to 4 weeks for notification of the item's status.
  4. Once a claim is approved, proceed to the designated drop-off point (most likely the same store where you dropped off your item) to pick up your replacement.

Additional Information

  • We will need to personally review and inspect your item before approving any warranty claim or declaring an item eligible. Surrendering the physical item to us is a non-negotiable part of the warranty process.
  • Warranty claims normally take 3-4 weeks to process. Items are not tested in store; they are sent offsite for testing. The 3-4 week timeline accounts for travel time, queuing, testing, and recording of concerns.
  • That an item was dropped off and accepted for checking by our staff does not automatically mean the warranty claim is approved.
  • In no event shall we be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages, resulting from the processing of the warranty claim, including transport of the item to and from our designated pick-up and drop-off points.
  • The company reserves the final right and decision to approve or deny claims based on the evidence provided by physical inspection of the product.
  • Customers filing for warranty must communicate respectfully. We reserve the right to suspend claims for abusive or inappropriate language or behavior and/or refer the case to relevant authorities.
  • We make no other warranties, express or implied, concerning the product or its merchantability or fitness for any purpose outside of those stated above.
  • We reserve the right to request additional photographic proof of a product defect and to request that the product be shipped to us to verify the defect or to aid in quality control efforts.
  • We do not offer monetary reimbursement, and the warranty is not transferable.

Scope

This warranty applies solely to insulation failure of the primary stainless steel body as defined above. It does not extend to any other manufacturer defect, cosmetic issues, spare part damage, unauthorized purchases, or improper care/use, even within the 1-year period.