Refund Policy

We currently operate our website on a lean basis with minimal headcount. For the time being, refunds will only be issued for items that are out-of-stock and/or that are demonstrated to have been mishandled with ample proof. Exceptions can be made on a case to case basis, but only if explicitly stated otherwise or approved by our customer service team.

For any and all items and refund/return/exchange appeals, Certified Calm has the sole and final discretion as to any and all approvals or rejections.

Exchange Policy

We may accept exchanges within 7 days of delivery for items that meet eligibility requirements. Please note the following:

1. Sale items, limited release items, and items bearing any sign of use are not exchangeable.
2. Items must be in original, new condition—free from marks, makeup, scuffs, and odors.
3. Products should be neatly folded in their original packaging, with all zips and snaps closed.
4. Swing tags and labels must remain attached and undamaged.
5. For any and all items and refund/return/exchange appeals, Certified Calm has the sole and final discretion as to any and all approvals or rejections.

Please note that if any products are found to be used, damaged, or missing original packaging, we reserve the right to refuse the exchange. Please also note that shipping costs for exchanges are the customer’s responsibility, except in special circumstances. Exchanges are only available for items purchased directly from our website here. Physical store to website exchanges, and website to physical store exchanges for the time being are not allowed except in special circumstances.

Exchange instructions and notes

Before proceeding with any exchange, please email us at info@certifiedcalm.com to get clearance and specific instructions on how to proceed. We do not accept walk-ins for website or general online to offline exchanges in any of our physical locations.

Faulty or incorrectly delivered items

‎We take great care in ensuring product quality. If you receive a faulty or incorrect item, please contact us at info@certifiedcalm.com for assistance. Please ensure to document clearly the condition in which the product is/was received.